We have created a specific product FAQs area for any questions we think you may have. If you do have any further questions please do get in touch, no question is too small and we are here and happy to help you navigate your skincare journey. We are a small business and appreciate your patience, we will do our very best to get back to you as soon as possible.
Alice Moore Ltd
VAT number: 244 6763 86
All prices include VAT. VAT receipt available upon request
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For all enquiries please email us at:
PO Box 251, Boston PE21 1FE,
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Kyūshi products are developed with knowledge and care. We hope you find them as lovely and beneficial as we do. Kyūshi can only recommend products they feel will be beneficial to the whole wellbeing of the individual. Kyūshi does not claim to be able to diagnose and cure specific conditions. The recommendations we make are based on a combination of the scientifically proven and anecdotal benefits of the oils used in each of the particular blends. If you have any concerns about using any products for any known conditions then we suggest you consult the advice of a qualified medical professional and/or dermatologist.
We list all of the ingredients included in all of our products so we highly recommend checking the ingredients list for any allergies and sensitivities known to you. In the event of a reaction to any of our product please seek the advice of your local medical practitioner. Please read the label before use and by using our product in the way we recommend you are agreeing that you have no known sensitivities or allergies in our products and that you agree our products are safe to use on your skin.
Although essential oils are generally safe to use both internally and externally; Kyūshi products have been specifically blended for external application only and should not be ingested and use around eyes should be avoided. Although if you or somebody with you accidentally ingests some of our oil we do highly recommend that should you feel unwell then seek medical attention immediately as essential oils can have powerful effects which is why they are so good for our skin.
In the event of any unusual symptoms please seek medical attention immediately.
Kyūshi products haven’t been tested and approved by the FDA.
Kyushi’s shop is hosted by Woocommerce and all payments are accepted through Stripe and PayPal. Woocommerce only store your data for as long as it takes to complete the transaction. During this time your personal and payment details will be processed and stored behind a firewall on a secure server. Woo commerce does not store your card security/CVV code and only request it to take payment or make a refund.
For more information about Woo commerce Terms of Service and Privacy Statement please visit www.woocommerce.com
The Payment Card Industry Data Security Standard (PCI-DSS) is used by woo commerce to encrypt your credit card data. These standards help ensure that your data security is maintained.
• If your payment it declined by your card provider Kyūshi cannot be held responsible for any delay in your order or non-delivery due to issues between yourself and your card issuer.
• When your order is acknowledged the payment will be debited and cleared from your account. Once full payment has been received by Kyūshi we will dispatch your order and the product becomes yours.
Offers and promotions
Kyūshi reserves the right to refuse or cancel any orders that has been mistakenly listed at an incorrect price.
• All offers and promotions are subject to availability and only available while stock last.
• Offers and promotional products may be removed at any point by Kyūshi.
• Offers may be limited to 1 order per customer and are non transferable.
• Promotional offers and discount codes cannot be used in conjunction with any other offers or discounts at www.kyushi.co.uk
Kyūshi™ is a registered trademark. All marks are owned by Alice Moore Ltd and all content is protected under copyright of Alice Moore Ltd. No permission is given by Alice Moore Ltd / Kyūshi to any other person or company to use any part or it will be seen as an infringement of the holder’s rights.
www.kyushi.co.uk and all of its contents including graphics, text or images may not be electronically copied or reproduced in any form or otherwise as this exploits Kyūshi intellectual property.
Cookies are a type of computer tracking code and by enabling their access it will help you get the most out of the Kyūshi website by:
• Allowing Kyūshi to identify you
• Access to subscription pages
Functionality cookies allow:
• Us to remember your preferences
• You to watch a video
• You to comment on a blog etc
Cookies can be used to ensure the Kyūshi website is used within its terms and conditions and privacy guidelines.
Third party cookies may be stored if you link to another site through www.kyushi.co.uk e.g. a stockist of our product
Kyūshi has no control over this collection of your activity data through any third party.
• You may choose to disable cookies but this will negatively impact your experience of our website and hinder performance. Certain sections may allow you to see but not to use the functions fully e.g a video or blog.
• You may choose to limit cookie access through your own browser.
The Information Commissions Office (ICO) found at http:/ico.gov.uk provides a lot of information about Data Protection. Please visit this site to find out how it applies to Kyūshi online operations and how that affects you as an individual.
• Alice Moore Ltd is registered with the ICO as a Data Controller.
We never share any of data with third parties unless required to do so by law or regulations e.g. Court Order, prevention of crime, fraud etc
By sharing your details with us when you shop online Kyūshi commitment to you is to:
• Respect and protect your privacy
• Safeguard your privacy and personal information
• Keep your personal information safe
• Never pass it to third parties for marketing purposes
If you process an order with us we will need to collect and process your personal details including
• Telephone details
• Email address
Your personal account details
It is your responsibility to keep all related Kyūshi login details or passwords and security information uses to access your account or subscription pages confidential. Kyūshi cannot be held responsible for fraudulent use of your account if you have knowingly passed your security information to a third party.
This will ensure that Kyūshi responds to your requests, enquiries and processes orders you submit. We will also ask you for your payment details.
By opening a Kyūshi account we will store your information securely. If for any reason you decide no longer to use your account and would like your personal data removing please contact us and your details will be removed from the Kyūshi database.
Our customers complete satisfaction is our priority. We aim to dispatch your orders to arrive when it is at your most convenient. Shipping to your home or workplace, you decide.
To help you plan the delivery of your oils we have two options:
1. Place your order Tuesday, Wednesday or Thursday and your oils will be posted Friday by 10 am.
2. Orders received Friday, Saturday, Sunday and Monday will be shipped by 10am Tuesday morning.
We offer a Royal Mail UK 1st Class service that consistently delivers the next day on standard orders. Unfortunately any unforeseen delays to your delivery are out of our control.
Please note if you choose the option UK Royal Mail 1st class service at £4.55 during checkout this requires a signature on delivery.
The 2 options will apply to our worldwide customers but we will process your order as soon as possible to avoid any unnecessary delays.
We hope this helps and please add a delivery note with to request any special instructions.
• Free Shipping on UK orders £60 or over and international orders of £100 and over
• UK Standard Delivery (1st Class Royal Mail) £3.75
• Europe and Republic of Ireland 3-7 days standard service £5.70
• USA allow 7-10 days £10.00
Kyūshi cannot be responsible for any items that are undelivered unless the full tracked and signed for postal option is requested at checked. When you see that your order has been completed this confirms it is within the Royal Mail system
Shipping to the US
As the product is being purchased from outside the US there maybe some import duties to pay depending on the port or entry. It is the ‘importer’, in this case the customer, that has to cover any duties levied by the US Border and Customs. We recommend you visit the US Customs and Border Protection site www.cbp.gov/trade/basic-import-export/internet-purchases for more information on this. Kyūshi will dispatch with as clear information as possible on the US CBP declaration forms to make this process as easy as possible and it will be delivered to you via the International Postage Service.
Preparation of your product and delivery
To ensure all of our oils arrive to you as fresh as possible we blend all Kyūshi oils by hand in small batches to ensure we maintain the authenticity of our unique formulas. Very occasionally due to circumstances out of our control we may need a little more time to produce your product. It is very rare that there would be a delay in your product arriving to you; however, if there ever is an issue resulting in a delayed dispatch of your product we will contact you immediately. You will then be given the option of splitting your order and dispatching your products separately. Under these circumstances any extra delivery charges incurred by the splitting of your order will be free of charge.
• Please note: refunds, replacements or exchanges cannot be made on any items returned in a non-saleable condition.
• If the item was received as a gift it can be returned or exchanged for a gift card provided you have a gift receipt as proof of purchase.
• Refunds can only be made to the original credit or debit card on which the gift was purchased.
• If an item is faulty for any reason please let us know by email. We will then provide you with a postal address. The item must be returned within 14 days by recorded delivery. All costs incurred by you will be credited to your account and the product replaced free of charge.
• You do have the right to cancel your order but no later than 14 day from receipt. Please send us an email at www.kyushi.co.uk we will provide you with a return address. Please return the item in its original, unopened and unused condition.
How do you say Kyushi?
We really don’t mind how you say it, but we say key – you – see.
Can anyone use Kyūshi Face Oils?
Yes, we designed the face oils to be used by everyone, anywhere, anytime. Our brand is gender free.
What does non comedogenic mean?
Our oils are classed as non comedogenic which means they are either a 0 or a 1 on the comedogenic scale. The scale is 0-5. 0 being the least likely to block pores and 5 being extremely likely to block pores. This was an integral part of the formulation process; these oils are designed to be used by anyone at any time of the year in any climate. The oils actually help to regulate your own oil production and can actually help rebalance your skin.
How often do I use my new face oil?
We want you to be in charge of your skin but we understand that this could be a new experience for you. We advise using it morning and night on freshly cleansed skin. However it can be used throughout the day for a freshen up or to help with troublesome skin.
3 drops of oil isn’t enough?
This is only a guideline, you can use 1 drop or a pipette full. Sometimes you may need more and sometimes you may need less. If you have a beard or stubble you may need a little more to work through to the skin. The amount you use is totally up to you.
How long will my bottle of face oil last me?
This does depend on how much you use and how often you use it. On average we would say a 30ml bottle will last around 3 months.
How do I store my oil
We recommend storing your oil in a cool dark place, the fridge would be great but we would rather it lived somewhere accessible so it becomes part of your daily routine. As long as it’s cool and out of direct sunlight.
Why are Kyūshi Face Oils not 100% organic?
Unfortunately some of the specifically chosen oils in our blends cannot physically be produced according to organic regulations, we found them too crucial to the blend to forgo them but in this instance we do guarantee that the ingredient is carefully and ethically sourced and is 100% natural. We are a completely transparent brand so you will see the * next to organic ingredients.
How do I know which oil to choose?
With each oil you will find a description on the website with recommended use. If you still need more advice please do get in touch and we will help point you in the right direction. If you want to try them we do offer a smaller 10ml option set which has a 15% discount already applied.
Are the oils vegan friendly?
Yes, we do not use any animal derived products or products that have been tested on animals nor do we test our products on animals.
Can I use Kyūshi Face Oils if I’m pregnant or nursing/breastfeeding?
Kyūshi The Power of Ten is oil free from essential oils and this is the oil we would recommend for pregnant or nursing mothers or anyone with sensitivities to essential oils. This is something to use at your discretion, we would ask that you seek medical advice before using the oils whilst nursing due to the power of essential oils.
Are they suitable for children?
The oils have been specifically formulated to be under the legal dermal limits for essential oils. We would recommend the power of ten for children under 5 and diffusing essential oils alongside to receive the benefits that way.
Are they cruelty free?
All of our products use ingredients that are not tested on animals and Kyūshi does not and will not test on animals.
Is Kyūshi an environmentally aware brand?
Kyūshi tries to make as little impact on our planet as we can. Our products and packaging is sourced mostly in the UK and if not possible then Europe. We try and use recycled products wherever possible, throughout the making of the product and to the packaging. We ask that you recycle everything you can.
On ordering a single 10ml bottle your order may appear over packaged, due to our small business, having to bulk buy and wanting to keep the cost of the oil low we currently only have one box size. Hopefully you’ll love our oils as much as we do and we will grow and address getting smaller boxes as soon as we can to mimimize our footprint further.
We can’t find our question on here?
Please do get in touch with us directly at firstname.lastname@example.org and we will get back to you as soon as we can. We’re always happy to help and no question is too small.
‘I cannot describe the difference in my skin since I started using your products. The Power of Ten is literally an elixir, whatever you are doing keep doing it and don’t ever stop. My skin was grey and lifeless, dull. I felt dull along with it. Life with a toddler, not enough sleep, caffeine, sun damage had all taken it’s toll. I get so many comments after using your face oils, people say my skin is glowing and I’ve stopped using foundation! Thankyou so much for giving me my confidence back.’
‘Kyūshi oils are my absolute go to all year round as they care for my skin and keep it glowing! I love Orange & Neroli in the cooler months as it nourishes my skin and the amazing scent makes me happy inside. Chamomile & Helichrysum is a total game changer in the spring and summer, soothing my jangled, sensitised hay fever skin, whilst keeping it looking great. It’s also fantastic if your skin is feeling hormonal. My skin may be changing as I get older, but my love of good quality face oils only gets stronger and Kyūshi are by far the best that I’ve tried.’
‘Kyūshi oils not only have wonderful calming fragrances but they actually work, my skin has never been better.’
‘As someone who has always had problems with my skin – spots, uneven tone, redness Kyūshi Chamomile & Helichrysum face oil has made a massive difference to my skin health. My skin is calmer, soft and smooth. I’m still getting the occasional spot of course, but they are far less frequent and don’t cause the panic they used to. I also love taking my deep breaths of my amazing face oil each morning and night, it smells so good, and reminds me to maintain a healthier mindset.’
‘I have always suffered from quite sensitive skin and consequently had to use very expensive skin care. Having said that I have never found one product that has worked for me in all climates and seasons. Then I started using Kyushi and that all changed, by choice I use the Orange & Neroli in the morning for the uplifting effects and delightful fragrance. At night the Jasmine, Lavender and Cedarwood for its calming effects. I mix both of them with a little bit of Power and Ten and this helps keep my skin hydrated without any oily residue no matter how dry or humid the atmosphere. It really is the best product I have ever used on my skin and its so reasonably priced.’
‘I have always wanted to find a plant based oil blend that helps to feed my skin the goodness it needs. The smell of all of Kyushi blended oils are so beautiful I literally look forward to using them each time. My skin doesn’t break out as much as it used to and I see a difference in my skin glow these days. 47 going on 27 in skin years !’
❤️ U Kyushi
Sallie Lily-Anne, Windsor, Berks
Do you have all your lotions and potions lined up on a lovely dressing table? Have you ever wondered what happens to your products when the sun makes its way into your room and hits your products? Why does it say on most labels keep out of direct sunlight? It turns out it’s not just the sun who’s out to shorten the life of your most loved products but so are our lightbulbs.
Here at Kyushi I wanted to find the best container to give your products longevity and the best chance of staying as fresh as the day they leave us. Everyone else may not find this as exciting as I do but the Miron glass we ended up choosing is amazing! It looks black but it’s actually violet. The glass itself blocks the complete spectrum of visible light with the exception of the violet part. At the same time it allows a certain part to be permeable for radiation in the spectral range of UV-A, and infra red light. This unique combination offers optimal protection against the ageing processes that are released by visible light from that pesky sun and lightbulbs, thus lengthening durability and potency of products. (FYI infra red is also great for your skin & cell renewal but more on that other day) The thing that really sold me on this glass was the chive test. See photo below. As an experiment, several herbs and spices were stored for 3 months in several types of glass (white, brown, violet), and were either exposed to the sun for several hours a day or kept inside.
After 2 months, the visible quality change was recorded with photographs, and the difference in smell determined in a blind test with volunteers. The illustration shows clearly that the chive samples that were exposed to the sun have bleached in brown and white glass. As photographed in this illustration, the sample stored in Miron violet glass shows no colour change. The smell of the chives stored in Miron violet glass was also clearly stronger and fresher. (Dr. Niggli and Dr. Max Bracher)
Imagine the difference in the quality of your face products if I had decided to pop them in a brown or white glass container. We don’t want to eat food that doesn’t look, smell or taste fresh so why should we use skincare that isn’t either.
So how does it actually work?
Miron violet glass works like a natural filter that only lets sunlight, and more importantly artificial light that protects and improves the quality of premium and sensitive substances.
Sunlight enables all plants to grow. If they continue to be exposed to the sun after reaching maturity, the effect of the light changes and accelerates the molecular decaying process. I wanted to protect your plant based products as much as possible, especially as chemical preservatives just weren’t an option for me here at Kyushi.
Not only does Miron protect you Kyushi Face oils from damaging forms of light, it also protects them from damaging Electromagnetic Fields (EMF) and Radiation. Our world is littered with EMF and radiation that wreaks havoc with our bodies cells and also gets absorbed into our foods and products. Anything we can do to minimise this is helpful. Sources of these are phones, laptops, tablets, microwaves and artificial lights.
Miron are a great company based in the Netherlands and various tests have been carried out on their very unique glass. They have tested almond oil, spirulina algae, rose water, drinking water, olive oil, cereals, honey, fruits and other substances to see what protective quality Miron violet glass offers. A few examples are listed below:
Since 2008, Miron violet glass together with several beekeepers from Germany have been undertaking different tests to analyze the quality of honey which has been preserved in Miron violet glass. The main focus of attention was the analysis of the active ingredient that inhibits the growth of seeds, and the aroma in honey. A definite conclusion is that the honey stored in miron violet glass doesn’t break down its ingredients, but actually conserves the taste, smell, colour, structure and enzymes considerably better than in any other receptacles known or used until now.
If you’re still not sold let’s have a look at the tomato test:
In order to more easily prove the quality protection given to food stored in MIRON violet glass, a microbiological experiment was carried out with cherry tomatoes. During this test, a cherry tomato was stored for 7 months in a white glass and in a MIRON violet glass, and then kept at room temperature where sunlight could reach it. The result was photographed after 7 months. The microbiological changes of the tomato stored in white glass can be clearly seen. The tomato stored in MIRON violet glass however shows no loss of color and no signs of drying out. See photo below:
Another fun piece of information on Miron glass are the water crystal photographs:
The father of water crystal photography is Masaru Emoto, born on July 22, 1943 in Yokohama, Japan. When he realized that there were not two identical snow crystals, he had the idea of proving the quality of water with frozen drops of water and their photography. He commissioned a young researcher with the help of a high-resolution microscope to confirm this thesis. In the meantime, his crystal paintings have gone around the world.
According to his experience, water has a memory and responds to treatments. Spring water forms beautiful harmonious and filigree hexagons, while the water from the lower reaches of rivers hardly produce crystals. In his work, he points out that the visual language of the water is diverse. The images, forms and phenomena that emerge from the investigation are not reproducible, just as nature does not repeat itself. Conclusions on chemical, biological and physical qualities can not be drawn with this method. But he also believes that the water crystal photos can say something about information and energetic content.
For our experiments, water was bottled in three different types in pharmacist bottles with the white, brown and violet glass types. A short-term storage of 7 days and a mean time storage of 74 days were carried out. We point out again that the imagery of the water is multidimensional and no scientific conclusions can be drawn. See photo below: from left to right – violet glass, brown glass, white glass.
Of course another reason we’re so pleased with our lovely bottles is the glass can be recycled which we really urge you to do. Someday soon we hope to have a recycling system inbuilt within Kyushi so watch this space. Until then enjoy your fresh, natural, preservative free skincare in beautiful, recyclable, packaging.