We have created a specific product FAQs area for any questions we think you may have. If you do have any further questions please do get in touch, no question is too small and we are here and happy to help you navigate your skincare journey. We are a small business and appreciate your patience, we will do our very best to get back to you as soon as possible.
Alice Moore Ltd
VAT number: 244 6763 86
All prices include VAT. VAT receipt available upon request
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PO Box 251, Boston PE21 1FE,
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Kyūshi products are developed with knowledge and care. We hope you find them as lovely and beneficial as we do. Kyūshi can only recommend products they feel will be beneficial to the whole wellbeing of the individual. Kyūshi does not claim to be able to diagnose and cure specific conditions. The recommendations we make are based on a combination of the scientifically proven and anecdotal benefits of the oils used in each of the particular blends. If you have any concerns about using any products for any known conditions then we suggest you consult the advice of a qualified medical professional and/or dermatologist.
We list all of the ingredients included in all of our products so we highly recommend checking the ingredients list for any allergies and sensitivities known to you. In the event of a reaction to any of our product please seek the advice of your local medical practitioner. Please read the label before use and by using our product in the way we recommend you are agreeing that you have no known sensitivities or allergies in our products and that you agree our products are safe to use on your skin.
Although essential oils are generally safe to use both internally and externally; Kyūshi products have been specifically blended for external application only and should not be ingested and use around eyes should be avoided. Although if you or somebody with you accidentally ingests some of our oil we do highly recommend that should you feel unwell then seek medical attention immediately as essential oils can have powerful effects which is why they are so good for our skin.
In the event of any unusual symptoms please seek medical attention immediately.
Kyūshi products haven’t been tested and approved by the FDA.
Kyushi’s shop is hosted by Woocommerce and all payments are accepted through Stripe and PayPal. Woocommerce only store your data for as long as it takes to complete the transaction. During this time your personal and payment details will be processed and stored behind a firewall on a secure server. Woo commerce does not store your card security/CVV code and only request it to take payment or make a refund.
For more information about Woo commerce Terms of Service and Privacy Statement please visit www.woocommerce.com
The Payment Card Industry Data Security Standard (PCI-DSS) is used by woo commerce to encrypt your credit card data. These standards help ensure that your data security is maintained.
• If your payment it declined by your card provider Kyūshi cannot be held responsible for any delay in your order or non-delivery due to issues between yourself and your card issuer.
• When your order is acknowledged the payment will be debited and cleared from your account. Once full payment has been received by Kyūshi we will dispatch your order and the product becomes yours.
Offers and promotions
Kyūshi reserves the right to refuse or cancel any orders that has been mistakenly listed at an incorrect price.
• All offers and promotions are subject to availability and only available while stock last.
• Offers and promotional products may be removed at any point by Kyūshi.
• Offers may be limited to 1 order per customer and are non transferable.
• Promotional offers and discount codes cannot be used in conjunction with any other offers or discounts at www.kyushi.co.uk
Kyūshi™ is a registered trademark. All marks are owned by Alice Moore Ltd and all content is protected under copyright of Alice Moore Ltd. No permission is given by Alice Moore Ltd / Kyūshi to any other person or company to use any part or it will be seen as an infringement of the holder’s rights.
www.kyushi.co.uk and all of its contents including graphics, text or images may not be electronically copied or reproduced in any form or otherwise as this exploits Kyūshi intellectual property.
Cookies are a type of computer tracking code and by enabling their access it will help you get the most out of the Kyūshi website by:
• Allowing Kyūshi to identify you
• Access to subscription pages
Functionality cookies allow:
• Us to remember your preferences
• You to watch a video
• You to comment on a blog etc
Cookies can be used to ensure the Kyūshi website is used within its terms and conditions and privacy guidelines.
Third party cookies may be stored if you link to another site through www.kyushi.co.uk e.g. a stockist of our product
Kyūshi has no control over this collection of your activity data through any third party.
• You may choose to disable cookies but this will negatively impact your experience of our website and hinder performance. Certain sections may allow you to see but not to use the functions fully e.g a video or blog.
• You may choose to limit cookie access through your own browser.
The Information Commissions Office (ICO) found at http:/ico.gov.uk provides a lot of information about Data Protection. Please visit this site to find out how it applies to Kyūshi online operations and how that affects you as an individual.
• Alice Moore Ltd is registered with the ICO as a Data Controller.
We never share any of data with third parties unless required to do so by law or regulations e.g. Court Order, prevention of crime, fraud etc
By sharing your details with us when you shop online Kyūshi commitment to you is to:
• Respect and protect your privacy
• Safeguard your privacy and personal information
• Keep your personal information safe
• Never pass it to third parties for marketing purposes
If you process an order with us we will need to collect and process your personal details including
• Telephone details
• Email address
Your personal account details
It is your responsibility to keep all related Kyūshi login details or passwords and security information uses to access your account or subscription pages confidential. Kyūshi cannot be held responsible for fraudulent use of your account if you have knowingly passed your security information to a third party.
This will ensure that Kyūshi responds to your requests, enquiries and processes orders you submit. We will also ask you for your payment details.
By opening a Kyūshi account we will store your information securely. If for any reason you decide no longer to use your account and would like your personal data removing please contact us and your details will be removed from the Kyūshi database.
Our customers complete satisfaction is our priority. We aim to dispatch your orders to arrive when it is at your most convenient. Shipping to your home or workplace, you decide.
To help you plan the delivery of your oils we have two options:
1. Place your order Tuesday, Wednesday or Thursday and your oils will be posted Friday by 10 am.
2. Orders received Friday, Saturday, Sunday and Monday will be shipped by 10am Tuesday morning.
We offer a Royal Mail UK 1st Class service that consistently delivers the next day on standard orders. Unfortunately any unforeseen delays to your delivery are out of our control.
Please note if you choose the option UK Royal Mail 1st class service at £4.55 during checkout this requires a signature on delivery.
The 2 options will apply to our worldwide customers but we will process your order as soon as possible to avoid any unnecessary delays.
We hope this helps and please add a delivery note with to request any special instructions.
• Free Shipping on UK orders £60 or over and international orders of £100 and over
• UK Standard Delivery (1st Class Royal Mail) £3.75
• Europe and Republic of Ireland 3-7 days standard service £5.70
• USA allow 7-10 days £10.00
Kyūshi cannot be responsible for any items that are undelivered unless the full tracked and signed for postal option is requested at checked. When you see that your order has been completed this confirms it is within the Royal Mail system
Shipping to the US
As the product is being purchased from outside the US there maybe some import duties to pay depending on the port or entry. It is the ‘importer’, in this case the customer, that has to cover any duties levied by the US Border and Customs. We recommend you visit the US Customs and Border Protection site www.cbp.gov/trade/basic-import-export/internet-purchases for more information on this. Kyūshi will dispatch with as clear information as possible on the US CBP declaration forms to make this process as easy as possible and it will be delivered to you via the International Postage Service.
Preparation of your product and delivery
To ensure all of our oils arrive to you as fresh as possible we blend all Kyūshi oils by hand in small batches to ensure we maintain the authenticity of our unique formulas. Very occasionally due to circumstances out of our control we may need a little more time to produce your product. It is very rare that there would be a delay in your product arriving to you; however, if there ever is an issue resulting in a delayed dispatch of your product we will contact you immediately. You will then be given the option of splitting your order and dispatching your products separately. Under these circumstances any extra delivery charges incurred by the splitting of your order will be free of charge.
• Please note: refunds, replacements or exchanges cannot be made on any items returned in a non-saleable condition.
• If the item was received as a gift it can be returned or exchanged for a gift card provided you have a gift receipt as proof of purchase.
• Refunds can only be made to the original credit or debit card on which the gift was purchased.
• If an item is faulty for any reason please let us know by email. We will then provide you with a postal address. The item must be returned within 14 days by recorded delivery. All costs incurred by you will be credited to your account and the product replaced free of charge.
• You do have the right to cancel your order but no later than 14 day from receipt. Please send us an email at www.kyushi.co.uk we will provide you with a return address. Please return the item in its original, unopened and unused condition.
How do you say Kyushi?
We really don’t mind how you say it, but we say key – you – see.
Can anyone use Kyūshi Face Oils?
Yes, we designed the face oils to be used by everyone, anywhere, anytime. Our brand is gender free.
What does non comedogenic mean?
Our oils are classed as non comedogenic which means they are either a 0 or a 1 on the comedogenic scale. The scale is 0-5. 0 being the least likely to block pores and 5 being extremely likely to block pores. This was an integral part of the formulation process; these oils are designed to be used by anyone at any time of the year in any climate. The oils actually help to regulate your own oil production and can actually help rebalance your skin.
How often do I use my new face oil?
We want you to be in charge of your skin but we understand that this could be a new experience for you. We advise using it morning and night on freshly cleansed skin. However it can be used throughout the day for a freshen up or to help with troublesome skin.
3 drops of oil isn’t enough?
This is only a guideline, you can use 1 drop or a pipette full. Sometimes you may need more and sometimes you may need less. If you have a beard or stubble you may need a little more to work through to the skin. The amount you use is totally up to you.
How long will my bottle of face oil last me?
This does depend on how much you use and how often you use it. On average we would say a 30ml bottle will last around 3 months.
How do I store my oil
We recommend storing your oil in a cool dark place, the fridge would be great but we would rather it lived somewhere accessible so it becomes part of your daily routine. As long as it’s cool and out of direct sunlight.
Why are Kyūshi Face Oils not 100% organic?
Unfortunately some of the specifically chosen oils in our blends cannot physically be produced according to organic regulations, we found them too crucial to the blend to forgo them but in this instance we do guarantee that the ingredient is carefully and ethically sourced and is 100% natural. We are a completely transparent brand so you will see the * next to organic ingredients.
How do I know which oil to choose?
With each oil you will find a description on the website with recommended use. If you still need more advice please do get in touch and we will help point you in the right direction. If you want to try them we do offer a smaller 10ml option set which has a 15% discount already applied.
Are the oils vegan friendly?
Yes, we do not use any animal derived products or products that have been tested on animals nor do we test our products on animals.
Can I use Kyūshi Face Oils if I’m pregnant or nursing/breastfeeding?
Kyūshi The Power of Ten is oil free from essential oils and this is the oil we would recommend for pregnant or nursing mothers or anyone with sensitivities to essential oils. This is something to use at your discretion, we would ask that you seek medical advice before using the oils whilst nursing due to the power of essential oils.
Are they suitable for children?
The oils have been specifically formulated to be under the legal dermal limits for essential oils. We would recommend the power of ten for children under 5 and diffusing essential oils alongside to receive the benefits that way.
Are they cruelty free?
All of our products use ingredients that are not tested on animals and Kyūshi does not and will not test on animals.
Is Kyūshi an environmentally aware brand?
Kyūshi tries to make as little impact on our planet as we can. Our products and packaging is sourced mostly in the UK and if not possible then Europe. We try and use recycled products wherever possible, throughout the making of the product and to the packaging. We ask that you recycle everything you can.
On ordering a single 10ml bottle your order may appear over packaged, due to our small business, having to bulk buy and wanting to keep the cost of the oil low we currently only have one box size. Hopefully you’ll love our oils as much as we do and we will grow and address getting smaller boxes as soon as we can to mimimize our footprint further.
We can’t find our question on here?
Please do get in touch with us directly at email@example.com and we will get back to you as soon as we can. We’re always happy to help and no question is too small.
‘I cannot describe the difference in my skin since I started using your products. The Power of Ten is literally an elixir, whatever you are doing keep doing it and don’t ever stop. My skin was grey and lifeless, dull. I felt dull along with it. Life with a toddler, not enough sleep, caffeine, sun damage had all taken it’s toll. I get so many comments after using your face oils, people say my skin is glowing and I’ve stopped using foundation! Thankyou so much for giving me my confidence back.’
‘Kyūshi oils are my absolute go to all year round as they care for my skin and keep it glowing! I love Orange & Neroli in the cooler months as it nourishes my skin and the amazing scent makes me happy inside. Chamomile & Helichrysum is a total game changer in the spring and summer, soothing my jangled, sensitised hay fever skin, whilst keeping it looking great. It’s also fantastic if your skin is feeling hormonal. My skin may be changing as I get older, but my love of good quality face oils only gets stronger and Kyūshi are by far the best that I’ve tried.’
‘Kyūshi oils not only have wonderful calming fragrances but they actually work, my skin has never been better.’
‘As someone who has always had problems with my skin – spots, uneven tone, redness Kyūshi Chamomile & Helichrysum face oil has made a massive difference to my skin health. My skin is calmer, soft and smooth. I’m still getting the occasional spot of course, but they are far less frequent and don’t cause the panic they used to. I also love taking my deep breaths of my amazing face oil each morning and night, it smells so good, and reminds me to maintain a healthier mindset.’
‘I have always suffered from quite sensitive skin and consequently had to use very expensive skin care. Having said that I have never found one product that has worked for me in all climates and seasons. Then I started using Kyushi and that all changed, by choice I use the Orange & Neroli in the morning for the uplifting effects and delightful fragrance. At night the Jasmine, Lavender and Cedarwood for its calming effects. I mix both of them with a little bit of Power and Ten and this helps keep my skin hydrated without any oily residue no matter how dry or humid the atmosphere. It really is the best product I have ever used on my skin and its so reasonably priced.’
‘I have always wanted to find a plant based oil blend that helps to feed my skin the goodness it needs. The smell of all of Kyushi blended oils are so beautiful I literally look forward to using them each time. My skin doesn’t break out as much as it used to and I see a difference in my skin glow these days. 47 going on 27 in skin years !’
❤️ U Kyushi
Sallie Lily-Anne, Windsor, Berks
When I began formulating the four Kyūshi face oils my absolute main aim was to create the absolute best product I could, that didn’t expose you, my friends and family or myself to any potentially harmful chemicals. Our face oils have all the ingredients listed on the front of the packaging and all of our suppliers pride themselves on careful sourcing. I wanted them to be free from cheap pore clogging oils, sulphates, silicones, minerals, synthetic ingredients and any other chemicals that are known endocrine disrupters so they are safe for the whole family. This is turn makes the products more expensive to make. Instead of hiking up the prices to make a larger profit margin, or replacing the ingredients with cheaper synthetic fillers I opted to lower the margin to keep the products at an affordable price whilst providing high end luxury without the outrageous price tag. Some of our ingredients may have scary chemical sounding names this is why we ** them so you know that these naturally occur from the essential oils.
I just want to give you a bit of background into why I didn’t use certain ingredients in the first place and what they actually are and where they come from. Synthetic ingredients are formulated in a lab to mimic the components of a natural ingredient by some very clever scientists, I’m not saying these are a bad thing and they of course have their place, but they do miss the therapeutic qualities offered by many natural ingredients something crucial to Kyūshi. Mineral oil for instance is a very simple chemical – it is so simple in its structure that it offers nothing in terms of therapeutic benefits. Borage oil (cold pressed from the seeds of the Starflower Borago officinalis), on the other hand offers one of the highest known levels of Gamma Linolenic Acid (GLA) found in nature. GLA is a high performance anti-ageing compound amazing right! We will sneak this into one of our products I promise. Synthetics are generally much cheaper to use which is why they are used so much. A natural ingredient may cost £500/kg, while its synthetic counterpart might cost as little as £50/kg. Taking into consideration that natural ingredients need to be harvested, pressed, extracted, heated, etc. which takes time and effort so the price difference really does make sense.
So, here’s a perfect example of an industry that knows that an ingredient can be drying and irritating to the skin, but still uses it in most products because it’s cheap and because it’s more difficult to use (expensive) naturally derived ingredients that may not produce the same powerful foaming lather, but can be gentler when used on the skin. Sodium Lauryl Sulfate (SLS). SLS is a powerful foaming agent, detergent, and is used in practically all personal care products that have a foaming mechanism – even in some toothpastes. However, it is also the ingredient used by scientists to irritate skin in clinical studies that look at dermatitis (eczema).
If you follow @missAlicemakingitsimple on instagram you’ll know I’m a huge fan of new wash shampoo, an example of a shampoo that doesn’t use SLS so it doesn’t lather, but it’s also that lathering effect that dries the hair making conditioner a necessary step. Already that cuts down one product from your cabinet and gives you some extra sleep in the morning.
Another biggie to really look out for are Phthalates these are found in hairsprays, perfume, nail polishes. Listed as dibutyl phthalate di(2-ethylhexyl) phthalate or butyl benzyl phthalate. Used to soften plastic, moisturise skin and enhance skin penetration of cosmetics. I don’t know about you but I love the idea of using a plastic softener on my face. These substances act as hormone disruptors leading to premature breast development in young girls and interference with reproductive development in male foetuses. Also they adversely affect fertility and have been banned from children’s toys in the US as a result. A similar temporary ban is in place in the EU. They cause allergies, damage liver and kidneys and have been linked to allergies such as asthma. Their existence is not always clearly labelled on products.
Parabans has been a buzz word for a while now and it’s found in some deodorants, moisturisers and toothpaste. Listed as Alkyl parahydroxy benzoates – butyl/methyl/ethyl/propylisobutyl paraben. Used as a preservative. Parabens are oestrogen mimics which can penetrate the skin. Oestrogen-type chemicals have been linked to breast and testicular cancer and a reduction in sperm count. The long-term effects of repeated daily exposure is unknown. Dr Philippa Darbre, an oncology researcher at the University of Reading, has suggested that the parabens in anti-perspirant deodorants could cause breast cancer. She has expressed concern about the frequency with which some people apply these substances and their increasing use by children. I’m a huge fan of the Schmidts Lime and Bergamot natural deodorant if you’re looking to make the switch start with that one, and switch to clear spirits if you’re going to drink, wine and beer will make you more wiffy the next day. Sad but true. Moving onto nail polish and hairspray if your seeing Xylene move on. Listed as xytol or dimethylbenzene. Used as a solvent.This substance irritates the skin and respiratory tract. It may cause liver damage and it is narcotic in high concentrations. Think about that smell in nail salons they may live you with a headache.
Triclosan is found in deodorants, toothpastes, vaginal washes, liquid soaps and mouthwashes. It’s an anti-bacterial agent. Not always listed on labels but if it is may be referred to as 5-chloro2-(2,4-dichlorophenoxy)-phenol.
toxic dioxins are produced during the manufacture or incineration of this chemical. It is stored in human breast milk and in fish. It may upset the functioning of normal bacteria which keep the body healthy. It can break down in water to create a member of the dioxin family.
Formaldehyde is a particularly scary one. It’s used as a disinfectant, germicide, fungicide, defoamer and preservative in deodorants, shampoos, hand wash and nail varnish. Listed as formalin, formal and methyl aldehyde. It is a suspected human carcinogen – it has been found to cause lung cancer in rats – and it may cause asthma and headaches. It irritates the eyes, upper respiratory tract and mucous membrane. It can damage DNA, and people can become sensitised to it after repeated exposure. It is banned in Sweden and Japan. (two wonderful countries – if you haven’t been I really recommend.)
Perfume/parfum is a huge grey area in the beauty and cosmetic industry that really needs some help from the governing bodies to make companies deliver the information so we can make our own decisions. If you haven’t watched Stink the Netflix documentary yet, do its a huge eye opener on the perfume industry) Thousands of different chemicals are permitted to be used in perfume or the perfume of a product and they do not have to be listed on the product label. Fragrances have been linked to breathing difficulties and allergies. A typical cosmetic can contain 50-100 chemicals in the perfume. About 2,600 chemicals are commonly used in perfume; 95% of chemicals used in perfumes and as fragrances in cosmetics are synthetic compounds derived from petroleum. Because perfumes are of low molecular weight they can easily penetrate the skin. Twenty-six of these chemicals are on an EU hit list, including isoeugenol, a floral-smelling compound in many high-street brands and oak moss, a lichen which grows on trees.
So how much of these chemicals make it into our bloodstream? The reality is that between 0% and 100% of what you apply to your skin can end up in your bloodstream. In other words, all of it, some of it or none of it will end up in your bloodstream. You cannot put a definitive figure on this but why take the risk with known hormone disrupters and carcinogenic when you can harness the powers of plants, which even though natural still need to meet the legal dermal requirements to keep you safe.
Penetration of a cosmetic product into your skin depends on the ingredient, the delivery mechanism, the overall health of your skin and your environment (e.g. the temperature, humidity). Carrier oils in Kyūshi this would be your Squalane, jojoba, Meadowfoam & Hemp will penetrate into the very top layer of the epidermis (stratum corneum) and generally go no further, while essential oils can penetrate into your bloodstream, although some of this happens through inhalation. Which is why we want you to take three deep breaths of the amazing organic essential oils to really absorb all those benefits, but think about when you’re breathing in all those mystery chemicals in household cleaners, shampoos, perfume, and your other cosmetics.
If a product contains water, it will need a preservative of some description to keep you safe. Certain preservatives are known to irritate some people’s skin. Certain preservatives have had big question marks raised around their use: some are thought to act as hormone disruptors or worse. Others are just avoided by many consumers altogether. As our face oils don’t contain any water they don’t require a preservative but I popped some vitamin E in there to help against oxidisation and it adds a little extra moisture.
But preservatives do serve a very important purpose in water based products – they stop bacteria, fungus and yeast from growing in your cosmetics. If any of these microbes came into contact with your skin they could cause a serious infection, or worse – there have been cases of people being blinded or killed by unpreserved cosmetics. Luckily, there are lots of natural preservatives coming onto the market all the time. These can be used to keep your skin safe and still meet our natural requirements.
Many preservatives and other ingredients in the skincare industry have been used in food for decades. You might for instance try to completely avoid parabens in your skincare, but that doesn’t mean that you’re not eating them! A 2013 study found that 90% of food and drink surveyed in the New York City (USA) area contained parabens. Many of these ingredients are dressed up as E-numbers and additives so if you truly want to avoid synthetic preservatives, make sure you read your food labels.
These Chemicals are always changing some get banned and some new ones appear. As we move forward in Kyūshi developing new products we hope you will love, keep in mind that we are doing our very best to keep you healthy and safe both inside and out. We urge you to get ingredient savvy, read your labels, not just in your bathroom cabinet, your food, cleaning products, air fresheners, washing tablets, even down to the paint you paint on your walls.
photo from : @thewellnessquest