Hello
We have created a specific product FAQs area for any questions we think you may have. If you do have any further questions please do get in touch, no question is too small and we are here and happy to help you navigate your skincare journey. We are a small business and appreciate your patience, we will do our very best to get back to you as soon as possible.
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For all enquiries please email us at:
Kyushi Ltd
PO Box 251, Boston PE21 1FE,
United Kingdom
Graphic Design and Art Direction:
Product disclaimer
Kyūshi products are developed with knowledge and care. We hope you find them as lovely and beneficial as we do. Kyūshi can only recommend products they feel will be beneficial to the whole wellbeing of the individual. Kyūshi does not claim to be able to diagnose and cure specific conditions. The recommendations we make are based on a combination of the scientifically proven and anecdotal benefits of the oils used in each of the particular blends. If you have any concerns about using any products for any known conditions then we suggest you consult the advice of a qualified medical professional and/or dermatologist.
We list all of the ingredients included in all of our products so we highly recommend checking the ingredients list for any allergies and sensitivities known to you. In the event of a reaction to any of our product please seek the advice of your local medical practitioner. Please read the label before use and by using our product in the way we recommend you are agreeing that you have no known sensitivities or allergies in our products and that you agree our products are safe to use on your skin.
Although essential oils are generally safe to use both internally and externally; Kyūshi products have been specifically blended for external application only and should not be ingested and use around eyes should be avoided. Although if you or somebody with you accidentally ingests some of our oil we do highly recommend that should you feel unwell then seek medical attention immediately as essential oils can have powerful effects which is why they are so good for our skin.
In the event of any unusual symptoms please seek medical attention immediately.
Kyūshi products haven’t been tested and approved by the FDA.
Payment
Kyushi’s shop is hosted by Woocommerce and all payments are accepted through Stripe and PayPal. Woocommerce only store your data for as long as it takes to complete the transaction. During this time your personal and payment details will be processed and stored behind a firewall on a secure server. Woo commerce does not store your card security/CVV code and only request it to take payment or make a refund.
For more information about Woo commerce Terms of Service and Privacy Statement please visit www.woocommerce.com
All PayPal transactions adhere to PayPal Privacy Policy to find out more visit www.paypal.co.uk
The Payment Card Industry Data Security Standard (PCI-DSS) is used by woo commerce to encrypt your credit card data. These standards help ensure that your data security is maintained.
• If your payment it declined by your card provider Kyūshi cannot be held responsible for any delay in your order or non-delivery due to issues between yourself and your card issuer.
• When your order is acknowledged the payment will be debited and cleared from your account. Once full payment has been received by Kyūshi we will dispatch your order and the product becomes yours.
Offers and promotions
Kyūshi reserves the right to refuse or cancel any orders that has been mistakenly listed at an incorrect price.
• All offers and promotions are subject to availability and only available while stock last.
• Offers and promotional products may be removed at any point by Kyūshi.
• Offers may be limited to 1 order per customer and are non transferable.
• Promotional offers and discount codes cannot be used in conjunction with any other offers or discounts at www.kyushi.co.uk
Intellectual Property
Trademarks
Kyūshi™ is a registered trademark. All marks are owned by Alice Moore Ltd and all content is protected under copyright of Alice Moore Ltd. No permission is given by Alice Moore Ltd / Kyūshi to any other person or company to use any part or it will be seen as an infringement of the holder’s rights.
Copyright
www.kyushi.co.uk and all of its contents including graphics, text or images may not be electronically copied or reproduced in any form or otherwise as this exploits Kyūshi intellectual property.
Cookies
Cookies are a type of computer tracking code and by enabling their access it will help you get the most out of the Kyūshi website by:
• Allowing Kyūshi to identify you
• Access to subscription pages
Functionality cookies allow:
• Us to remember your preferences
• You to watch a video
• You to comment on a blog etc
Cookies can be used to ensure the Kyūshi website is used within its terms and conditions and privacy guidelines.
Third party cookies may be stored if you link to another site through www.kyushi.co.uk e.g. a stockist of our product
Kyūshi has no control over this collection of your activity data through any third party.
• You may choose to disable cookies but this will negatively impact your experience of our website and hinder performance. Certain sections may allow you to see but not to use the functions fully e.g a video or blog.
• You may choose to limit cookie access through your own browser.
Whenever you use or browse www.kyushi.co.uk you are agreeing to be bound by our Privacy Policy.
Privacy
The Information Commissions Office (ICO) found at http:/ico.gov.uk provides a lot of information about Data Protection. Please visit this site to find out how it applies to Kyūshi online operations and how that affects you as an individual.
• Alice Moore Ltd is registered with the ICO as a Data Controller.
We never share any of data with third parties unless required to do so by law or regulations e.g. Court Order, prevention of crime, fraud etc
By sharing your details with us when you shop online Kyūshi commitment to you is to:
• Respect and protect your privacy
• Safeguard your privacy and personal information
• Keep your personal information safe
• Never pass it to third parties for marketing purposes
If you process an order with us we will need to collect and process your personal details including
• Name
• Address
• Telephone details
• Email address
Your personal account details
It is your responsibility to keep all related Kyūshi login details or passwords and security information uses to access your account or subscription pages confidential. Kyūshi cannot be held responsible for fraudulent use of your account if you have knowingly passed your security information to a third party.
This will ensure that Kyūshi responds to your requests, enquiries and processes orders you submit. We will also ask you for your payment details.
By opening a Kyūshi account we will store your information securely. If for any reason you decide no longer to use your account and would like your personal data removing please contact us and your details will be removed from the Kyūshi database.
Data Protection
• If you order any of our products we will need to obtain personal information such as your name, address, and contact details so that we can deliver your product to you.
• If you agree we will also take other information such as D.O.B to keep you informed of offers and promotions and also learn more about the demographic of our community.
• Unless you have given permission to sign up to our mailing list then no other party will receive your information. If you have given permission to receive our mailing list then third party companies such as mail chimp will handle your data as we process our newsletters and promotional offers. The only information processed for this would be your name and email address.
• Kyushi does not handle or hold any payment information that you give this is handled by the payment gateway you choose to make payment with for your Kyushi product. If you are unsure or want to know more about how they use and/or store your data we highly recommend that you visit their Privacy Policy and Data Protection Details hosted on their individual site at point of payment.
• You reserve the right to access your data at any time and either view the information we have on you, delete the information, or take it with you. Please be aware we will ask you for a form of I.D when you request to access or delete your data. We want to make sure its you thats making the request.
• Although we take every care to protect your data in the eventuality that there ever should be a breach Kyushi will inform you of when the breach occurred and the level of information obtained.
• Should you have any further questions about our GDPR and Privacy Policies please contact Alice Moore at hello@kyushi.co.uk
Shipping
• Free Shipping on UK orders £60 or over and international orders of £100 and over
• UK Standard Delivery (1st Class Royal Mail) £3.75
• UK Next Day Delivery by 1pm (placed by midday Monday–Thursday) £9.25
• Europe and Republic of Ireland 3-7 days standard service £5.70
• USA allow 7-10 days £10.00
Shipping to the US
As the product is being purchased from outside the US there maybe some import duties to pay depending on the port or entry. It is the ‘importer’, in this case you, that has to cover any duties levied by the US Border and Customs. We recommend you visit the US Customs and Border Protection site www.cbp.gov/trade/basic-import-export/internet-purchases for more information on this. Kyūshi will dispatch with as clear information as possible on the US CBP declaration forms to make this process as easy as possible and it will be delivered to you via the International Postage Service.
Preparation of your product and delivery
To ensure all of our oils arrive to you as fresh as possible we blend all Kyūshi oils by hand in small batches to ensure we maintain the authenticity of our unique formulas. Very occasionally due to circumstances out of our control we may need a little more time to produce your product. It is very rare that there would be a delay in your product arriving to you; however, if there ever is an issue resulting in a delayed dispatch of your product we will contact you immediately. You will then be given the option of splitting your order and dispatching your products separately. Under these circumstances any extra delivery charges incurred by the splitting of your order will be free of charge.
Returns
• Please note: refunds, replacements or exchanges cannot be made on any items returned in a non-saleable condition.
• If the item was received as a gift it can be returned or exchanged for a gift card provided you have a gift receipt as proof of purchase.
• Refunds can only be made to the original credit or debit card on which the gift was purchased.
• If an item is faulty for any reason please let us know by email. We will then provide you with a postal address. The item must be returned within 14 days by recorded delivery. All costs incurred by you will be credited to your account and the product replaced free of charge.
• You do have the right to cancel your order but no later than 14 day from receipt. Please send us an email at www.kyushi.co.uk we will provide you with a return address. Please return the item in its original, unopened and unused condition.
Product FAQs
How do you say Kyushi?
We really don’t mind how you say it, but we say key – you – see.
Can anyone use Kyūshi Face Oils?
Yes, we designed the face oils to be used by everyone, anywhere, anytime. Our brand is gender free.
What does non comedogenic mean?
Our oils are classed as non comedogenic which means they are either a 0 or a 1 on the comedogenic scale. The scale is 0-5. 0 being the least likely to block pores and 5 being extremely likely to block pores. This was an integral part of the formulation process; these oils are designed to be used by anyone at any time of the year in any climate. The oils actually help to regulate your own oil production and can actually help rebalance your skin.
How often do I use my new face oil?
We want you to be in charge of your skin but we understand that this could be a new experience for you. We advise using it morning and night on freshly cleansed skin. However it can be used throughout the day for a freshen up or to help with troublesome skin.
3 drops of oil isn’t enough?
This is only a guideline, you can use 1 drop or a pipette full. Sometimes you may need more and sometimes you may need less. If you have a beard or stubble you may need a little more to work through to the skin. The amount you use is totally up to you.
How long will my bottle of face oil last me?
This does depend on how much you use and how often you use it. On average we would say a 30ml bottle will last around 3 months.
How do I store my oil
We recommend storing your oil in a cool dark place, the fridge would be great but we would rather it lived somewhere accessible so it becomes part of your daily routine. As long as it’s cool and out of direct sunlight.
Why are Kyūshi Face Oils not 100% organic?
Unfortunately some of the specifically chosen oils in our blends cannot physically be produced according to organic regulations, we found them too crucial to the blend to forgo them but in this instance we do guarantee that the ingredient is carefully and ethically sourced and is 100% natural. We are a completely transparent brand so you will see the * next to organic ingredients.
How do I know which oil to choose?
With each oil you will find a description on the website with recommended use. If you still need more advice please do get in touch and we will help point you in the right direction. If you want to try them we do offer a smaller 10ml option set which has a 15% discount already applied.
Are the oils vegan friendly?
Yes, we do not use any animal derived products or products that have been tested on animals nor do we test our products on animals.
Can I use Kyūshi Face Oils if I’m pregnant or nursing/breastfeeding?
Kyūshi The Power of Ten is oil free from essential oils and this is the oil we would recommend for pregnant or nursing mothers or anyone with sensitivities to essential oils. This is something to use at your discretion, we would ask that you seek medical advice before using the oils whilst nursing due to the power of essential oils.
Are they suitable for children?
The oils have been specifically formulated to be under the legal dermal limits for essential oils. We would recommend the power of ten for children under 5 and diffusing essential oils alongside to receive the benefits that way.
Are they cruelty free?
All of our products use ingredients that are not tested on animals and Kyūshi does not and will not test on animals.
Is Kyūshi an environmentally aware brand?
Kyūshi tries to make as little impact on our planet as we can. Our products and packaging is sourced mostly in the UK and if not possible then Europe. We try and use recycled products wherever possible, throughout the making of the product and to the packaging. We ask that you recycle everything you can.
On ordering a single 10ml bottle your order may appear over packaged, due to our small business, having to bulk buy and wanting to keep the cost of the oil low we currently only have one box size. Hopefully you’ll love our oils as much as we do and we will grow and address getting smaller boxes as soon as we can to mimimize our footprint further.
We can’t find our question on here?
Please do get in touch with us directly at hello@kyushi.co.uk and we will get back to you as soon as we can. We’re always happy to help and no question is too small.
‘I cannot describe the difference in my skin since I started using your products. The Power of Ten is literally an elixir, whatever you are doing keep doing it and don’t ever stop. My skin was grey and lifeless, dull. I felt dull along with it. Life with a toddler, not enough sleep, caffeine, sun damage had all taken it’s toll. I get so many comments after using your face oils, people say my skin is glowing and I’ve stopped using foundation! Thankyou so much for giving me my confidence back.’
Lorena
‘Kyūshi oils are my absolute go to all year round as they care for my skin and keep it glowing! I love Orange & Neroli in the cooler months as it nourishes my skin and the amazing scent makes me happy inside. Chamomile & Helichrysum is a total game changer in the spring and summer, soothing my jangled, sensitised hay fever skin, whilst keeping it looking great. It’s also fantastic if your skin is feeling hormonal. My skin may be changing as I get older, but my love of good quality face oils only gets stronger and Kyūshi are by far the best that I’ve tried.’
Lisa
‘Kyūshi oils not only have wonderful calming fragrances but they actually work, my skin has never been better.’
Sarah
‘As someone who has always had problems with my skin – spots, uneven tone, redness Kyūshi Chamomile & Helichrysum face oil has made a massive difference to my skin health. My skin is calmer, soft and smooth. I’m still getting the occasional spot of course, but they are far less frequent and don’t cause the panic they used to. I also love taking my deep breaths of my amazing face oil each morning and night, it smells so good, and reminds me to maintain a healthier mindset.’
Alison
‘I have always suffered from quite sensitive skin and consequently had to use very expensive skin care. Having said that I have never found one product that has worked for me in all climates and seasons. Then I started using Kyushi and that all changed, by choice I use the Orange & Neroli in the morning for the uplifting effects and delightful fragrance. At night the Jasmine, Lavender and Cedarwood for its calming effects. I mix both of them with a little bit of Power and Ten and this helps keep my skin hydrated without any oily residue no matter how dry or humid the atmosphere. It really is the best product I have ever used on my skin and its so reasonably priced.’
Peter
‘I have always wanted to find a plant based oil blend that helps to feed my skin the goodness it needs. The smell of all of Kyushi blended oils are so beautiful I literally look forward to using them each time. My skin doesn’t break out as much as it used to and I see a difference in my skin glow these days. 47 going on 27 in skin years !’
❤️ U Kyushi
Sallie Lily-Anne, Windsor, Berks
