Refund policy

Please note: refunds, replacements or exchanges cannot be made on any items returned in a non-saleable condition.

If the item was received as a gift it can be returned or exchanged for a gift card provided you have a gift receipt as proof of purchase.

Refunds can only be made to the original credit or debit card on which the gift was purchased.

If an item is faulty for any reason please let us know by email with a photo of the damaged product. We will then provide you with a postal address. The item must be returned within 14 days by recorded delivery. All costs incurred by you will be credited to your account and the product replaced free of charge.

You do have the right to cancel your order but no later than 14 day from receipt. Please send us an email at www.kyushi.co.uk we will provide you with a return address. Please return the item in its original, unopened and unused condition.

If a product you have ordered is damaged, please let us know immediately and within 15 days of purchase at the latest. We’ll gladly offer a full refund, including postage. Please quote your name and order number when emailing alice@kyushi.co.uk providing details of the damage, including any photos if applicable. Once the item has been returned, a refund usually takes 3 to 5 business days to be credited back to your credit card or original payment method.

If a product you have ordered is unsatisfactory for any reason (we really hope this is not the case!), you can return it to us within 15 days of purchase for a replacement or full refund, including postage. Products must be unused, unopened and in the same condition that you received it. Customers are responsible for return shipping – please contact us at alice@kyushi.co.uk for return instructions and retain proof of postage. Once your return is received, we will send an email notifying you that we have received it and we’ll send you a replacement or refund, whichever you prefer. A replacement is sent free of charge or a refund usually takes 3 to 5 business days to be credited back to your credit card or original payment method.